REFUND POLICY
At Design Supply Co., many of our curtains, blinds and shutters are custom made to your selected measurements and specifications. Please choose carefully, as custom-made products cannot be returned or resold.
Change of Mind
We do not offer refunds, exchanges or cancellations if you change your mind, order the wrong size, select the wrong fabric or colour, or no longer require the product.
This includes products made using measurements supplied by the customer.
Please check all measurements, colours, fabrics and order details carefully before placing your order.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged or does not match what you ordered, please contact us as soon as possible after receiving it.
Please include:
- A description of the issue
- Clear photographs of the product
We may ask for further information or request that the product is returned or inspected before providing a remedy.
Where a product does not meet the guarantees provided under the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a repair, replacement or refund, depending on the nature of the issue.
Consumer Guarantees Act
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.
Contact Us
If you have any questions about your order or believe there is an issue with your product, please contact us and we will be happy to help.
Checkout Confirmation
By placing your order, you confirm that you have checked your measurements and order details carefully and understand that custom-made products cannot be returned for a change of mind. Your rights under the New Zealand Consumer Guarantees Act 1993 remain unaffected.